Auto dialer and predictive dialer are terms often used interchangeably – but this is not correct. When looking for dialing technology, it’s important to understand the differences and choose the technology best-suited for your company:
An auto dialer takes a list of telephone numbers and dials them without manual input. If the call is answered, it can play a recorded message.
A predictive dialer also dials without manual input, but it uses statistical algorithms to determine when and how many numbers must be dialed for agents to answer calls with minimal wait time.
Much more sophistication lies behind a predictive dialer, which is designed to provide the agent with a steady stream of answered phone calls, pacing itself so that each time an agent completes a call, another one is ready to be answered.
For more than two decades, IAT has helped the collection industry increase agent productivity and ROI by providing them with a predictive dialer (link) tailor-made for the collection industry. Contact IAT to learn more about how dialing technology can help your company contact debtors faster and find those willing to pay.
Mid-America ACB, a fast-growing medical collections agency in Joplin, Missouri, has chosen to add IAT’s site-premised predictive dialer, CT Center, to its game plan to help make their agents more productive and maintain their competitive edge. Mid-America ACB tripled its employee count in the past three years from 10 employees to 30- plus ... Learn More