Auto Dialer

The terms Auto Dialer and Predictive Dialer are often used interchangeably – but this is not correct. An Auto Dialer dials a telephone number on demand, without manual input. A Predictive Dialer is much more sophisticated, providing agents with a steady stream of answered phone calls. It automatically paces the dialing so that each time a call is completed, another call is ready to be answered.

The CT Center Predictive Dialer is the #1 choice of today’s collections-focused call centers.


Three easy ways to get more information:
1. Complete the form on the left
2. Call 800.574.8801
3. Send an email to info@iat-cti.com

IAT has specialized in developing communications technology exclusively for the collection industry since 1986. Contact IAT now for more information and a free demo. Find out how IAT's Predictive Dialer can benefit your agency.

IAT Predictive Dialer Benefits:
• Increases agent talk time to 45 – 50 min/hr (vs. 12 minutes talk time for manual dialing)
• Increases revenue significantly over the amount you’re collecting now
• Agents trained on the dialer in 30 minutes or less
• Instantly transfers live calls with real-time screen pop
• Imports call results into host software
• Collection-specific design allows you to do business your way
• Interfaces seamlessly with any host debt collection software or data source
• Supports remote agents and branches

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Definitions:

An Auto Dialer Dials from a list of telephone numbers without manual input, and if the call is answered, it can play a recorded message.

A Predictive Dialer is an automatic system that places outbound calls and uses statistical modeling to start dialing the next call before an agent is free to handle it. When a call is answered, an agent will be available. Predictive Dialers decrease dead time and increase agent productivity and ROI.
Site-Premised System: Any call center solution owned by the company and physically located in the company’s property.

IVR Messaging: Technology that makes automated outbound calls, delivering either a simple call-back message or a detailed interactive dialogue with prompts to access or input information.
 
Hosted Services: Call center solutions utilizing an off-site host to dial calls that, when answered, can deliver a message or transfer the call to an on-site agent. The customer pays for the service, not hardware.