Collections Predictive Dialer

Predictive Dialers:
A predictive dialer is an automatic system that places outbound calls and uses statistical modeling to start dialing the next call before an agent is free to handle it. When a call is answered, an agent will be available. Predictive Dialers decrease dead time and increase agent productivity and ROI.

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information and a free web demo.
Find out how IAT's Predictive
Dialer can benefit your agency.


CT Center
Predictive Dialer:

• Increases agent talk time to 45 – 50 minutes per hour vs 12 minutes of talk time for manual dialing
• Increases revenue by 2 – 3 times the amount you’re collecting now
• Agents trained on dialer in 30 minutes or less
• Instantly transfers live calls with real-time screen pop
• Imports call results into host software
• Collection-specific design allows you to do business your way
• Interfaces seamlessly with any host debt collection software or data source
• Supports remote agents and branches

Features:

Agent Workstation
• Runs on Windows^® 2000 or XP
• Agent dialer modes: Power, Passive, Preview and Predictive. (See Glossary)
• Dialing paced by individual agent and campaign
• Extend and Wrap-up pacing options

Manager Center
• Display at-a-glance agent status screens with color-coded, real-time indicators
• Control agent access to individual lists
• Assign agents to lists and list groups.
• Train with monitoring, coaching and conferencing features
• Access remotely from any PC

CTR Lite Call Recording
Record, compress, index and store recorded calls connected to a CT Center agent. Retrieve recordings later via web browser. Easily upgradeable to record all office calls. Click here to learn more.

Call Blending
Allows agents to maximize talk time by taking both inbound and outbound calls while logged on the dialer.

Skills-based Routing
Distribute outbound and inbound calls to the right agent at the right time. Base routing on account balance, age, client ID, agent skill and/or assignment, language, DNIS or other user-defined criteria.

Real-Time Host Integration
Maximize productivity as real-time information exchange occurs seamlessly between active applications and the host data source. Check with your host vendor or IAT for availability.

Transfer Anywhere
Dramatically increase call volume without undue stress