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“I am proud to announce the release of CTR Lite call recording. CTR Lite includes key recording features and supports up to 48 concurrent users. It is upgradeable to support additional users and features.  Managers and agents can easily record calls for quality control, productivity analysis, legal security, feedback, statistics, training purposes and more!” Jeff Savage, IAT National Sales Manager

CTR Lite Call Recording

CTR Lite Product Sheet


CTR Lite Call Recording:
CT Center's call recording solution

CTR Lite adds integrated call recording features to the CT Center Predictive Dialer. Record, index and store calls for later retrieval via a web browser. Managers and agents can easily record calls for quality control, training purposes, productivity analysis, feedback, statistics and legal security.

CTR Lite Features
  • Supports up to 48 simultaneous recording ports
  • Web browser interface
  • Replay recordings on a standard media player
  • Allows the following search criteria for recorded calls:
  • Date and time
  • Dialed number
  • Caller ID
  • Extension
  • Agent
  • Account number
  • Client 

Upgradeable to Include
  • Recording of all office (PBX) calls
  • Additional (more than 48) recording ports
  • Off-system archiving capability
  • Extended call recording rules
  • Advanced modules:
              Perrformance evaluation, grading 
              Screen capture 
              Coaching software
              Agent portal
 

IAT ANNOUNCEMENTS

IAT is pleased to announce that National Credit Solutions (NCS), a full-service contingency collection agency, has chosen CT Center as their first predictive dialing solution. IAT provides predictive dialing and interactive contacting solutions for collection organizations of all sizes. A small but growing agency in Oklahoma City, Oklahoma, Nationa ... Learn More