Customer Quotes

John Cox, Owner/President of Triton RMS
"We now use CTimpact as our primary means of contact, because it allows us to handle more accounts in a smaller amount of time. It used to take us two months to deal with the same amount of accounts that CTimpact can do in one week. The response rate that we receive using CTimpact is far better than the response we received when we made individual calls in-house. One of the biggest reasons why we chose CTimpact is because of the amount of money that it saves us. We didn't have to spend money upfront on hardware."

Dale Honeycutt, Office Manager, Keystone Financial Services
"We had a goal that our collectors call 100 debtors a day, but CTimpact can call 2,500 in one hour. When CTimpact dialed all 2,500 accounts in one hour, we had to have our entire staff answering phones. Currently, CTimpact makes the calls over an 8 hour period so my collection team can handle the reponse better. With CTimpact, my collectors spend most of their day answering inbound calls instead of dialing outbound calls. It makes more sense for our company to start with CTimpact, and as we expand, to purchase CT Center."

Ryan McBride, Systems Manager at Bonneville Billing & Collections.
“We’re five times more flexible with CT Center. We love that the collectors are not tied to any workstations. With SmartDial we had dedicated stations for predictive dialing. Now any PC can become a workstation. The way we can run lists, control how agents get calls and how fast and slow agents get calls are all big improvements.”

Becky Baumann, Collections Manager for Morgan & Pottinger, P.S.C.
“You guys truly do walk on water as far as I'm concerned! We just love CT Center, your support is excellent and I tell everyone I know, what a fantastic dialer you have! Why doesn't everyone in collections have CT Center.

Shawn Deluna, President of Collection Bureau of America
“Since the completion of the RTI, our collectors spend more time collecting on accounts on the dialer that they previously would have only been able to work manually. Mangers love it because they are not spending time building dialer lists since the collectors are able to choose lists which have already been built as a part of our day-end process.”

Anil Patel, President of Accurate Computer Technology
"It is not difficult at all. As a matter of fact, once it’s installed, Real-Time is more reliable and makes collecting easier, because it increases collector confidence. It’s more efficient, because all the collector’s notes are posted as the account is being worked. The collector is provided with the latest information available on each account they work.”

Ryan McBride, Systems Manager at Bonneville Billing & Collections
“We’re five times more flexible with CT Center. We love that the collectors are not tied to any workstations. With SmartDial we had dedicated stations for predictive dialing. Now any PC can become a workstation. The way we can run lists, control how agents get calls and how fast and slow agents get calls are all big improvements.”

Gregory Powers, President and Owner of Independent Recovery Resources
“We like the fact that if no collectors are available to take a Predictive Dialing (PD) call, then the call goes directly to an interactive message in IC. Traditional dialers lose the call when no agent is available; but, often times, the CT Center IC module will be talking-off the debt by the time the collector becomes available.”

Anita Powers, Collections Manager for Independent Recovery Resources
“We like how we can come in the morning and already have payments processed and ready for review from the night before. IC allows our customers 24-hour access, 365 days a year. Debtors calling after 10:00 pm go straight to IC, which acts like another employee for us.”

Shawn DeLuna, President of Collections for Collection Bureau of America
"We have ambitious growth plans. CT Center gives us the capacity to expand and to add functionality whenever we're ready. In the future, we can use the same platform to send automated interactive messages and take advantage of the built-in Internet capability."

Jeff Young, CFO and Manager of Delmarva Collections, Inc.
"I particularly liked the Panel of Experts discussion. All of my questions were addressed and answered directly and accurately. I enjoyed discussing pertinent issues with them."

Michelle Edwards, Systems Coordinator for Works & Lentz
"We learned the different ways that others use the IC, and how they use their lists. Since our return from the conference we have begun pooling our accounts for our lists.”

Jeff Young, CFO and Manager of Delmarva Collections, Inc.
“We came to Salt Lake City to be trained on the new CT Center system. Through this comprehensive, well thought out training session, I was able to return home and implement many different programs. The entire staff was very well prepared and informative, answering our questions clearly and definitively. The format was exciting and kept the attention of the entire group. The individual care that each of IAT’s staff had for the attendees was exuberating, and the camaraderie was fantastic. IAT is selling more than a product; they are selling a service, and they provide great service and technical support.”

Jim Palmer, Campaign PR Manager for Hugo Diederich and Cindy Hanks
“IAT allowed us to use their predictive dialing and automated messaging technology as a public service and on short notice. I was impressed with their implementation time. They were ready for us to start making calls within 24 hours. The technology was so easy to use that volunteers with 5 minutes training could use it effectively. They were impressed with how many calls they could make in a single night. Volunteers could enter call results that were captured and printed on reports. That allowed us to more effectively target repeat calls using automated messages as a reminder to vote. The IAT Staff went out of their way to help us. They customized the application each day we used it. They stayed late on their own time. If I ever run another campaign, I would absolutely use this technology again."