IC Outbound: IVR Messaging

Interactive Communications Product Sheet

---

CT Center
IC Outbound: IVR Messaging

Generate hundreds of qualified callbacks, work significantly more accounts and collect many more payments without additional human resources. Let IC Outbound interactive messages do the work for you.

Three easy ways to get more information:
1. Complete the form on the left
2. Call 800.574.8801
3. Send an email to info@iat-cti.com

Qualified callbacks keep agents busy collecting
Generate hundreds of qualified callbacks with IC Outbound (IVR messaging). You can consistently contact a large volume of accounts without additional human resources. During office hours, an IVR message with a transfer option allows contacts to speak to an available agent immediately, or it leaves a number for them to call back at their convenience.

Payment dialogues collect debt without agent intervention
Send thousands of professionally recorded interactive voice messages during all legal calling hours. Using the IVR Messaging right-party identification option and an IAT partner’s payment verification service, accounts can be worked and debts collected without agent intervention.
 
Payment reminders, utility pre-disconnect notices or customer service announcements are just a few of the ways that IC Outbound dialing technology can be used to do the work of multiple agents, for a fraction of the time and cost.

Additional outbound features enhance productivity:
• Speaks full names with Nuance, state-of-the-art, text-to-speech technology
• Collects check or credit card payments any time without the help of a live agent
• Delivers automated messages in professionally recorded male or female voice
• Offers a choice of messages spoken in English or Spanish.
• Distributes reports to clients or within your organization automatically via email

---

Try similar features found in:

CT Impact Hosted Broadcast Messaging: Easily upload accounts to a secure website and have IAT do the calling for you. Make any number of outbound calls. Interactive messages can include options for debtors to transfer-to-agent, pay-by-phone or listen to a message and call back at their convenience.

IC Inbound: Before and after office hours, or when all agents are busy, IC Inbound answers calls and allows debtors to select payment options or pay by phone 24/7. During office hours, it routes calls to agents logged on to the dialer as available to receive inbound calls.