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IC Outbound IVR
CT Center
Outbound: IVR Broadcast Messaging
Send thousands of outbound messages
Based on user-defined parameters and during all legal calling hours, Outbound can send thousands of professionally recorded, simple or interactive voice messages. With right-party identification, Outbound can work the account without agent intervention.
You can also use Outbound to send payment reminders, utility pre-disconnect notices or customer service announcements. Outbound technology does the work of multiple agents with a fraction of the time and cost.
Flood your agents with inbound calls
Outbound generates hundreds of qualified callbacks and can easily handles a large volume of accounts. During office hours, a transfer option allows contacts to speak to an available agent immediately, or leaves a number for them to call back at their convenience.
Outbound Features:
• Speaks full names with state-of-the-art text-to-speech technology
• Collects payments by check or credit card without speaking to a live agent
• Delivers automated messages in professionally recorded male or female voice
• Speaks the message in English or Spanish.
• Distributes reports to clients or within your organization automatically via email
Free Trial!
Try our automated messaging service before you buy with CT Impact Hosted Broadcast Messaging. Easily upload accounts to a secure website and have IAT do the calling for you.