Products

Combined Product Sheet:
Site-Premised and Hosted Solutions

IAT develops cutting edge communication technologies. We focus on maximizing debt collection by boosting call center productivity.

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CT Center Site-Premised Solutions

(PD) Predictive Dialer
IAT’s Predictive Dialer is the #1 choice of today’s collections-focused call centers. With the simple interface to your host collection/data system, train new agents in less than 30 minutes. Increase agent talk time by 300 percent or more over manual dialing.

Inbound Blending: IVR Call Answering, Blending and Routing
Answers calls and allows debtors to select payment options or pay by phone 24/7. During office hours, Inbound can ask for account information and route the call to the most appropriate agent with a “screen pop.”  

CTR Lite: CT Center’s Call Recording Solution
Adds integrated call recording features to the CT Center Predictive Dialer. Record, index and store calls for later retrieval via a web browser. Both managers and agents can easily record calls for quality control, training purposes, productivity analysis, feedback, statistics and legal security.

(IC) Interactive Communications 
Outbound: IVR Broadcast Messaging
Reaches debtors by phone during the day, after hours or on weekends – based on user-defined parameters – and delivers your choice of professionally recorded, simple or interactive voice messages. With right-party identification, Outbound can work the account without agent intervention.

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CT Impact Hosted Services

Hosted Predictive Dialing 
Hosted Broadcast Messaging
Use IAT’s Hosted Predictive Dialing and Broadcast Messaging to increase debt recovery without additional hardware or phone lines. Pay only as you use, with no minimums or maximums on accounts or agents. Download accounts to IAT over a secure website and let us do the dialing for you. Try PD and IC technology before you buy a CT Center site-premised system.