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“IAT has been an integral part of our success. CT Center has given us the ability to become more productive in managing our agents, and predictive dialer training has been cut down to only a few minutes. The new reporting feature allows us to evaluate our accounts and take immediate action to maximize productivity.” Anthony Lopreto, Director of IT, Oxford Management Services

Regional Training

At Regional Training, learn how to bring inexperienced system users up-to-speed and provide experienced users with added tools for maximizing productivity and profits. Plus, network with system users and interested prospects from all over the U.S. and Canada and learn about new and advanced CT Center features. 

Watch here for more details about the upcoming Regional Training, which will be held in Las Vegas, September 18 and 19th, 2008. To register for Regional Training, please fill out the form on the bottom of the page.

Benefits to Attendees

Benefits to Attendees
One of the most recent Regional Trainings was also held in Las Vegas. It was attended by 27 people and, according to their evaluation forms, it was very beneficial. When asked what they liked best about the training, other attendees responded:

  • “The environment—it was very relaxed, yet still informative and beneficial”
  • “Meeting other users (networking) and the training material”
  • “Networking, understanding how other companies use PD and IC”
  • “Complete product coverage”
  • “The presenters were clear”
  •  “Everyone was interacting”
  •  “It reminded us of what we should do now that we’ve been on the system for a while”
  • “This was a great refresher to the regional training in Philadelphia”
  • “All of it!”

Cost

Platinum Advantage Member: All registrants attend FREE of charge

If Current on Advantage Support: First registrant attends FREE of charge, each additional registrant: $295

Advantage Support Member: $295/attendee (if not current on support) Lunch and a training manual are included with registration.

Registration

Register soon to reserve your spot at the training. Space is limited, though IAT will try to accommodate as many attendees as possible. Fill out the form below to register.

Regional training doesn't meet your schedule? Sign up for an IAT Academy on-campus training course.

For more information, go to: www.iat-cti.com/p_oncampustraining.asp.  Contact us if you have any questions at training@iat-cti.com or 1.800.646.5227 (option 1 for support).

Tentative Agenda Topics

Day 1
  • Agent Access
  • Manager Center
  • Control Center
  • Exchanges
  • Services
  • Reports
  • History
  • System Setups
  • Open Discussion/Q&A

Day 2
  • System Overview
  • Exchange Detail
  • List Building & Configuration
  • Result Configuration
  • Routing
  • Panel Discussion—how to use Interactive Communications (IC) more effectively
  • Recording Custom IC Messages
  • Open Discussion/Q&A

Both days
  • Share ideas and solutions through discussion
  • Network with other users
  • Meet one-on-one with IAT training specialists.

When & Where

The next Regional Training will be in Las Vegas, Nevada, September 18 and 19 at the MGM Grand Hotel. Please indicate you are with the Information Access Technology Group when you call for a reservation. 800.646.7787 Room rates for our group will be $139 a night, double or single. You must register before August 25, 2008 to receive this rate.


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IAT ANNOUNCEMENTS

Mid-America ACB, a fast-growing medical collections agency in Joplin, Missouri, has chosen to add IAT’s site-premised predictive dialer, CT Center, to its game plan to help make their agents more productive and maintain their competitive edge. Mid-America ACB tripled its employee count in the past three years from 10 employees to 30- plus ... Learn More