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User Conference
Here are some attendees' favorite parts of this year's conference:
“Thank you for a wonderful conference, your hard work was and is appreciated. I had a great time and learned a lot. All my questions were answered.”
John Welsh, Buffaloe & Associates
“The information that Jeff provided in reference to CT Impact was very helpful. IAT is a top notch company with a very professional staff that go out of their way to help you.”
Kevin Cochran, Works & Lentz, Inc.
“The panel 'How to get the most out of the dialer' and Manny Newburger was awesome. He was very insightful and knowledgeable.”
Joe Sarnoski, Burton Neil and Assoc.
If you couldn’t go this year, here’s a highlight of what you missed:
Guest Speakers. Manny Newburger, Attorney and FDCPA Expert, left attendees spellbound with his explanation of fair debt collection practices. Dwain James, former Executive Director of Texas ACA, outlined the importance of grass-roots political action and how to handle employees serving in the reserve. And Kurt Williams, Senior Consultant tackled the complicated subject of effective communication across different cultural and generational circumstances.
IAT sessions:
- Big Ideas Added to CT Center. New features of CT Center 6.0 were explained and made available for conference attendees, who automatically jumped to the top of the 6.0 upgrade/install list just for attending.
- Troubleshooting. John Roundy explained a few basic troubleshooting problems, both common ones and specific ones of attendees.
- CT Impact. Jeff Savage explained how companies big or small could take advantage of IAT’s hosted services, CT Impact.
- What You Need to Know about the Benefits of IC Dialogues. Jeryl Smith discussed the difference between Predictive Dialing and IC Dailogues and how using IC Dialogues can increase your calling power.
- Inbound/Outbound Call Management with ICX-Transfer Anywhere. Dave Cebrowski taught the basics of blended environments, skills-based routing and inbound automation.
Panels and round-table discussions. Attendees learned from each other in various panels and round-table discussions, including panels on hiring and motivating agents and how to get the most from your dialer; as well as round-table discussions on reports and analytics; automated payments and monitoring, recording and training agents.
Vendor Participation. Many of IAT's vendors joined the crowd and learned right along with the attendees. As a sponsor, Electronic Payment Providers (EPP), explained the automated payment process in their own well-received session. Vendors this year included:
- Electronic Payment Providers
- Co-Nexus Communications
- ClientAccessWeb.com
- Columbia Ultimate
- AireSpring
- Vitec, Inc.
- CDS Software
- Sentinel
In addition to good speakers and classes, conference attendees toured the Alamo, ate dinner on a river boat heading down the San Antonio Riverwalk and enjoyed authentic Spanish dancing and a mariachi band.
IAT's next User Conference will be April 2009. In 2008, enjoy two information-packed Regional Training conferences, including one Sept 15 -16 in Park City, Utah. For more information, please see the Regional Training page or contact the support department.
View photos and reviews for the past two user conferences here.
2007 User Conference photos
2006 User Conference review
2006 User Conference photos