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Record Calls On-Demand with CTR Lite™!
When you’re looking for an affordable call-recording solution, be sure to ask if the system can record both on-demand and with preset ratios! This unique CTR Lite™ feature allows managers and agents to tag a call for recording half-way through the call and save the entire conversation. CTR Lite also supports recording a preset sampling percentage of up to 100 percent, based on extension and agent. Record some collectors and types of calls more than others, based on training needs, productivity analysis, quality control, statistics, legal security and more!
CTR Lite records answered calls that have been connected to an agent on CT Center. Recorded calls are compressed, indexed with call details and stored for later retrieval. CTR Lite supports up to 48 concurrent users and is upgradeable to support additional users and features.
Call IAT now at 1.800-574.8801. Ask to learn more about adding call recording to your existing CT Center system.
To view an in-depth list of CTR Lite features, specifications, and upgrade possibilities, click here. (PDF 2MB)
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