Best Ideas from Users at IAT 2007 Conference

During lunch on Tuesday, each table shared and voted on ideas they had used to improve their agency’s profitability and/or productivity with CT Center. The person from each table with the “winning” idea presented it to the whole group and received an IAT T-Shirt. You can share your ideas on our website and if your idea is published in our newsletter, you will receive an IAT T-Shirt, too.

Joe Sarnoski, Burton Neil and Associates:
Set up a contest based on how productively agents are using the dialer. Points will be awarded or taken away for different types of activity. For example, give points for backlog less than 45%, met daily dialer time goal, size of payments, etc. Take away points for minutes late, weekly wrap-up time exceeds 40%, etc. The agent or team with the most points gets a free lunch. Click here to view an example sheet.

John Welsh, Buffaloe & Associates:
Daily: Let Collectors pick the music they listen to.
Monthly: Collectors draw a domino for every quota collected or other goal reached. The collector with the most spots wins. Two blank dominos convert to a doubler and an extra draw.

Alice Garcia, Law Offices of Harris & Zide:
Use the dialer to give new trainees incentives for good performance. Give them a ticket for successes such as payment arrangements. Let them use their tickets to choose a prize from grab bags with 5 different increments of value, based on the number of tickets they have.

Jaison LeCount, FMS, Inc.:
Play “Texas Hold ‘Em” for prizes. Or give anyone a $50 gas card who collects an “Urgency” of $150 and over.

Howard Holder, Edulinx:
For CT Messaging, have a report that tells you how often an agent is using the messaging feature. Use this feature for coaching. (This is actually a new feature suggestion that would require additional programming.)