IAT New CT Center Features

New CT Center Features
Learn what's new to help you improve productivity

New Hosted PD
What it is. What it’s good for.

Display Center
New CT Center feature

User Conference
Highlights from San Antonio

Best Ideas
Improve agent productivity

ACA International
IAT highlights at ACA

New Employee Spotlights
New support team members

IAT Calendar
Upcoming IAT training/events

New Features for CT Center (continued)

Multiple Dialing Nodes. CT Center Server Separate from Dialing Nodes.

Central Control. Control all node dialing form a single CT Center server
Central Database. Report of all node dialing from a single CT Center server Maximum agents per CT Center server, 2000 (250 agents per node, 8 maximum nodes)

New Host Interfaces. More Host system real-time and batch interfaces.

Call Recording Interfaces. Co-Nexus, Cacti, Higher Ground, Verint (formerly Mercom), NICE

IC Dialogues. New features.

Partial Payment Option. Allow partial Check/CC payments controlled by a balance table.

“Additional” Credit Card/Check fee amounts. Add an additional amount to a percentage fee amount

Other Services. CT Impact.

CT Impact IC. Hosted Interactive Communication calling. Outsource your accounts. IAT does your IC calling for you.
CT Impact PD. Hosted predictive dialing. Let IAT do predictive dialing for your remote offices for a minimal hourly fee per agent.