New Customer Spotlight:

Several companies joined IAT’s growing list of CT Center clients this past quarter. We’re highlighting Recovery Services of America, which turned to IAT because James Hawkins, COO, previously used and loved CT Center.

Recovery Services of America
Prior experience led James Hawkins, Recovery Services of America (RSA) Chief Operations Officer, to select IAT’s CT Center as an old dialer replacement. While working for another collection agency, Hawkins became familiar with IAT’s legacy dialer, SmartDial, and more recently with CT Center.

“I analyze the call results every day,” Hawkins said. “The accuracy of the CT Center data and ‘return of information’ is very high. I know we can trust the answer detection capability and use the call results reports to determine the best business strategies, such as skip tracing and campaign building. IAT has a much better product than the five other systems I’ve used. I’d rather have something that works than something that’s ‘free.’ They supply everything a dialer should have.”

RSA fills a niche for being “big enough to handle any placements but small enough to care.” Located in Farmers Branch, Texas, they are actively involved in community affairs and have clients throughout the U.S.

Read full press release