Support Department Changes

By now, many of you have heard about – and maybe even experienced – our Customer Service Department’s new methods, which increase communication between you and IAT.

Already, customers have noticed the difference. Donne Viau, Telephony Administrator for MiraMed Revenue Group, Lombard, IL, said, “IAT’s new system for handling support calls is a 110 percent improvement. It’s much more efficient. Even when I left a message, I received a call back within 15 minutes. The response time is great!”
The next time you call into IAT, here’s what you can expect:

• A Customer Service Operator (CSO) will answer and immediately set up a Service Level Agreement (SLA) with expected resolution and/or call-back time.
• Our most appropriate tech specialist will contact you as promised.
• He/she will keep you updated if additional resolution time is needed.
• After the issue is resolved, we will send you an email containing additional helpful information.
• You can provide feedback by taking our Customer Satisfaction Survey, provided as a link in the resolution email.

We’re very excited about the new resources that Customer Service has to give you the level of service that all of our valued customers expect and deserve. We appreciate your continued loyalty to IAT and to our products and services, and we look forward to your feedback.

To contact the Customer Service and Support department, call 800.646.5227 and speak to our Customer Service Operator.